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Effective Date: [November 26, 2024]
Thank you for shopping with us at [https://titaniumtop.com/] (“we”, “our”, or “us”). We want to ensure that you are completely satisfied with your purchase. If you are not satisfied for any reason, please review our Return and Refund Policy below.
1. Return and Refund Eligibility
- Return Period: We accept returns and offer refunds for items purchased from [https://titaniumtop.com/] within [15] days of receiving your order.
- Condition for Return: To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any items returned that show signs of use or damage may not be eligible for a refund.
- Non-Returnable Items: The following items are non-refundable and non-returnable:
- Sale items (unless defective)
- Custom or personalized items (e.g., engraved, monogrammed, or custom-made products)
- Perishable items (e.g., food, flowers, etc.)
- Gift cards or vouchers
- Items marked as “non-returnable” on the product page
2. How to Return an Item
To return an item, please follow these steps:
- Contact Us: Within [2] days of receiving your order, contact our customer service team at [puxin16888@gmail.com] . Please provide:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Return Authorization: After we receive your return request, we will send you a Return Authorization (RA) number and detailed instructions on how to return your item(s).
- Return Shipping: You will be responsible for the return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service, as we cannot guarantee that we will receive the returned item.
3. Refund Processing
Once we receive your returned item(s), we will inspect them and notify you of the approval or rejection of your refund. If your return is approved:
- Refund Method: Your refund will be processed and issued to the original payment method used for the purchase (credit card, PayPal, etc.).
- Refund Timeframe: Refunds will be processed within [7] business days after we receive the returned item. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
4. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at [Your Contact Email] or [Your Contact Phone Number]. We will provide you with a full refund or a replacement for the defective or incorrect item.
- Return Shipping for Defective Items: If the return is due to an error on our part (e.g., damaged, defective, or incorrect item), we will provide you with a prepaid return shipping label at no cost to you.
- Proof of Damage: In some cases, we may ask for photographic evidence of the damage or defect to process your return.
5. Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process. Once we receive your returned item, we will issue a refund. You can then place a new order for the exchange item.
6. Order Cancellations
You may cancel your order within [24] hours after placing it, provided that the item has not yet been shipped. If the item has already been shipped, we cannot cancel the order, but you may return it according to our return policy.
7. International Returns
For international customers, please note that you are responsible for any customs duties, taxes, and return shipping fees. We recommend using a trackable shipping service to ensure that your return is processed correctly.
8. Contact Us
If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with a return or refund, please contact us:
- Email: [puxin16888@gmail.com]
9. Policy Changes
We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically for any updates.